FAQ

Login and Registration

Yes, we have recently introduced passwordless login. Click here to login password free using a magic link which will be sent to your email.

If you are currently trying to log in using email and password, please use the password-free login option by clicking here.

Once logged in to fix, you have the option to create a secure password (which we recommend is different from your FPL password), or you can change the existing password you currently use.

Click here to create or change your existing password on your account settings page.

Unfortunately, we do not have social login integration yet. However, you can login by using your FPL ID by clicking here. Note that using this login method we do not know any transfers made in the active/current gameweek.

By uploading your FPL squad into our website, you are registering as a Fantasy Football Fix user. We will store your email address on our database. No plain text password data is stored on our server. This is hashed securely using Argon2 hash and salt hashing algorithm. 

Your FPL password is only required to link your team using our app. This is only used locally on your device and is not sent to our server.

Please go to your account settings by clicking here. You can then change your email and save it. If you have a membership this will transfer over to new email address.

Yes, we no longer require your FPL password to log into fix. You can either change your existing password by clicking here, or you can now login password free using magic link by clicking here.

We ask you to create your account using FPL email, so if you choose to link your FPL team with fix at a later stage, it saves us having multiple email addresses for your account.

No, if you want to link your team after you have logged in, you can do this in a few simple steps to personalise all the fix features to your squad.

Premium Membership and Payment

If you pay via Stripe please go to your >account settings page by clicking here. You will see the 'cancel subscription' button on the page which will end your subscription. If you pay via PayPal please cancel by logging into your PayPal account and cancelling your recurring payment.

Please go to your account settings by clicking here. You can then change your account to a new email and save it. Your membership will automatically transfer to your new email account. 

If you cannot do this as the email to change membership to already exists on our system, please click here to transfer your membership to another email account.

Please first go to your account settings by clicking here, and verify you are logged in with the same email you purchased a membership with. Your membership should also be active.  


To transfer membership to another email, please check how to do this on the FAQ page.

Yes. Paying via PayPal (https://www.paypal.com) will redirect to the secure PayPal page. Paying via Stripe (https://stripe.com) will insert a secure iframe into our page. Your credit card details are never commmunicated to our server, only to Stripe directly using a secure connection.

Feature Help

Due to the complex calculations involved, mini-leagues are restricted to 30 teams or less.

Please visit the rivals page first by clicking here so your rivals are loaded.

App Help

We use your FPL password to access your latest squad. Your FPL password is only used on your mobile device and we do not store your FPL password.

Please ensure you are using your Fantasy Premier League (FPL) email and password, not your fantasyfootballfix.com email and password. The FPL password is only used on your mobile device to access your squad and we do not store your FPL password.

General

No, all our information is held securely and encrypted, and is not shared.

Extension

Yes, there is a ‘Casual Mode’ which turns off all of FPL Plus’ features. The toggle to turn the mode on and off is situated under the ‘Points/Rankings’ section on the right hand side of the ‘Pick Team’ and ‘Points’ pages.

To the right of your address bar, look for the FPL Plus icon. Right-click the icon and select Remove from Chrome.

You can also add FPL Plus to Microsoft Edge (see How do I add FPL Plus to Microsoft Edge? for instructions). Development has begun to add FPL Plus to Safari, Firefox and to be available for mobile devices.

Browser extensions, such as FPL Plus, are applications that run inside a browser and provide additional functionality and integrations with websites. For FPL Plus, this is adding a Future Gameweek Planner, predicted player points, ownership statistics and more, to the official Fantasy Premier League website.

Extension Login

Option 1: Clear your cache

  1. In the Chrome menu, go to Preferences ⇨ Advanced ⇨ Privacy and Security ⇨ Clear Browsing Data.

2. Make sure the following options are selected:

  • Choose "Since the beginning of time"
  • Cookies and other site and plugin data
  • Hosted app data

3. Click "Clear Browsing Data"

4. In the Chrome menu, navigate to Preferences ⇨ About Chrome and make sure Chrome is updated to the current version.

5. Quit and reopen Chrome.

6. Try signing into FPL Plus again.

Option 2: Try Reinstalling FPL Plus

  1. Go to the Chrome menu and click Preferences ⇨ Extensions ⇨ Click "Remove" next to the FPL Plus extension.

2. Click "Confirm" again to confirm the removal of the extension.

3. Visit the extension page for FPL Plus by clicking the link above.

4. Click "Add to Chrome"

5. Click "Add Extension" on the pop-up.

6. Try signing into FPL Plus again.

Option 3: Disable other Extensions

If the above options do not fix your issue, the following can interfere with the extension. Please try disabling them.

- Google labs

- Non-Google, third-party extensions

Please ensure you are using your fantasyfootballfix.com password, and not your Fantasy Premier League password. We recommend you use a unique and strong password for each.

If your password is still not recognised, please use the reset password link on the login page. We will then email you a link to reset your password.

Extension Registration

Extensions designed for Google Chrome can also be used in Microsoft Edge.

  1. In Microsoft Edge, click the link above to find FPL Plus on the Chrome Webstore.
  2. Select Allow extensions from other stores in the banner at the top of the page, then select Allow to confirm.
  3. Select the FPL Plus extension and select Add to Chrome.
  4. At the prompt showing permissions required by the extension, carefully review the permissions, and then select Add extension if you wish to proceed.
  5. You'll see a final prompt confirming the extension has been added.

Important: You can't add extensions when you browse in Incognito mode or as a guest.

  1. In Google Chrome, click the link above to find FPL Plus on the Chrome Webstore.
  2. Click Add to Chrome.
  3. At the prompt showing permissions required by the extension, carefully review the permissions, and then select Add extension if you wish to proceed.
  4. To use the extension, click the icon to the right of the address bar.

Important: If you’re using a computer through your work or school, your organisation might block some extensions.

Elite Review

The Elite Team Reviewer may wish to record the Elite Team Review for documentation or training purposes. The recording will be for internal use only and will not be shared externally. You will be notified at the beginning of the Elite Team Review if it is being recorded.

Step 1: Log into the official Fantasy Premier League website.

Step 2: Click on the 'Points' tab.

Step 3: Look for the number in the URL of that webpage. That is your unique FPL ID.

Please ensure you answer all of the questions on the Booking Form accurately to give your Elite Team Reviewer as much information as possible. We suggest you think about questions you want to ask the Elite Team Reviewer beforehand, and make a note of them, so you can maximise the value of the Elite Team Review.

If you click on the ‘Book Meeting’ button on each Elite Team Reviewers' profile, you will see a range of services they offer and the durations of the Elite Team Reviews.

If you cancel your Elite Team Review 48 hours in advance it is free of charge. If you cancel afterwards, there will be a 75% charge.

The views and opinions expressed by the Elite Team Reviewers are those of each individual and do not necessarily reflect the views or positions of Fantasy Football Fix.

The Elite Team Reviewers will conduct research specifically relating to your Fantasy Premier League (FPL) squad. All advice and guidance offered by the Elite Team Reviewers is based on statistics and their vast experience of playing FPL. However, with the unpredictable nature of FPL, Fantasy Football Fix cannot guarantee the advice and guidance will always have a positive impact on your FPL season.

Rewards

Should one of your referrals cancel their Premium subscription, your free access will be revoked. But don’t worry, as you can continue to post your referral link on social media or email your friends.

You might find getting new referrals is easier than you think!

Unfortunately, fix Rewards is not currently compatible with PayPal due to limitations with the PayPal software. So, your 50% incremental discount will not be applied to your PayPal billing. However, if you switch your billing from PayPal to Card payment then the discount will apply, or if two of your referrals become Premium then your fix Premium will become 100% completely free.

If you are an existing fix Premium subscriber, your existing subscription will no longer be charged.

If you are not currently a fix Premium user, our pricing page will show pricing as ‘free’. You can then select the Premium tier you want to apply the free access to.

Keep checking this referral page. You can see which referrals have logged in and which have become fix Premium members.

Yes, and your followers will get a 50% discount applied by using your link. Don’t forget to tell everyone about what you love about fix Premium when you post the link.

Yes. As long as the two people you refer, subscribe to fix Premium your fix Premium will become 100% free. The people you refer will also get a 50% discount applied with your referral link.