FAQ

Login and Registration

Simple, just enter your FPL email and password on the home page, and this will complete your registration. Once you are registered you will receive a welcome email.
By registering, your FPL squad will automatically upload.
Please click here to register for Fantasy Football Fix without entering your FPL email or password. You can then import your team using your FPL ID only. Note that using this login method we don't know any transfers made in the active/current gameweek.
Please go to your account settings by clicking here. You can then change your email and save it. If you have a membership this will transfer over to new email address.
If you wish to upload your team using your FPL email and password (using the login on the Fantasy Football Fix homepage), the email and password on our system need to be exactly the same as FPL. If they are different, please use the reset password link http://www.fantasyfootballfix.com/accounts/password/reset/ and ensure the password you enter is the same as your FPL password.

If you are logging in using your FPL ID, your email and password can be anything you wish. If you are logging in to use the preseason area, http://www.fantasyfootballfix.com/preseason/login/, your email and password can again be anything you wish.

If you have previously logged in to Fantasy Football Fix or the app, and you have changed your FPL password, please reset your Fantasy Football Fix password to match FPL using the reset password link http://www.fantasyfootballfix.com/accounts/password/reset/
Unfortunately we do not have social login integration yet. However, you can login by using your FPL ID by clicking here. Note that using this login method we don't know any transfers made in the active/current gameweek.
By uploading your FPL squad into our site, you are registering as a new user. We will store the email address on our database. All password data is encrypted securely using the most up to date hash and salt encryption algorithm, so no plain text password data is stored on our server. This is why you will need to re-enter your password when updating your team, as we do not know your password. On the Fantasy Football Fix app, you will have the option of saving your password locally on your device only.
No, all our information is held securely and encrypted, and is not shared.

Membership and Payment

Yes. Paying via PayPal (https://www.paypal.com) will redirect to the secure PayPal page. Paying via Stripe (https://stripe.com) will insert a secure iframe into our page. Your credit card details are never commmunicated to our server, only to Stripe directly using a secure connection.
If you pay via Stripe please go to the premium payment page. You will see the 'cancel subscription' button on the page which will end your subscription. If you pay via PayPal please cancel by logging into your PayPal account.
Please go to your account settings by clicking here. You can then change your account to a new email and save it. Your membership will automatically transfer to your new email account. If you cannot do this as the email to change membership to already exists on our system, please click here to transfer your membership to another email account.
If you have multiple email accounts and your membership has not ended, please check you are logged in using the same email address as the one you brought the membership with.

To transfer membership to another email, please check the FAQ above.

Features

Please visit the rivals page first so your rivals are loaded.
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